Good Hands Movers

We booked our move with Good Hands Moving for 12/29; when crew showed up and we showed them the extent of the job they said they would need more hours and more crew to complete. We told them that was perfectly fine, and we would pay for however many hours and people were required to complete move. They couldn't get any more movers out to help, and job was cancelled after 3 hours due to inclement weather. I spoke with the owner that day, and told him we understood why they couldn't complete the move on 12/29, but we were contractually obligated to be out by midnight on 12/30--we had sold the home and our possession only lasted through 12/30. He assured me they would have the move complete in that time frame. The next evening my husband and I spoke to the owner in person, in order to get the accounting of crew size and total hours in order--we told him we wanted to make sure we were compensating them properly. He told us it was his fault for not asking enough questions about the move prior to scheduling, and again promised our move would be completed.

After promising our move would be completed by midnight on 12/30, the contractor again failed to abide by their verbal agreement. They told us they would come back the next day with their own truck to finish, and when they were an hour late to arrive, we reached out and were told they were not coming, and they considered the move complete. We had to scramble to find people willing to help us on New Year's Eve, had to pay them twice their rate ($600 total), and are now being sued for breach of contract because we were not out of our home by the date of our contract. This will cost us thousands in attorneys fees at minimum. "Good Hands" Moving also damaged a family antique that was recently appraised at $2300. In all, hiring this contractor is going to COST US nearly $10,000 and we are strongly considering taking them to small claims court for the full amount.

The owner has been rude and confrontational as we've tried to work towards a resolution, has lied about his promise to complete our move, and has implied we were trying to get services for free, after telling us it was his fault for not getting enough details, and after refusing additional payment. He has refused to accept any responsibility. We actually liked his crew quite a bit, but owner is AWFUL. I completely agree with what other reviewers have said about this company--no professionalism. If they don't feel like moving on the day you've scheduled and paid for, then you're up a creek.

Move size: 4 Bedroom Home Service cost: $700